bjok's Privacy Policy

1 Introduction and Scope of Policy

bjok ("we", "our", or "the platform") operates a trusted online betting and casino service for players in Bangladesh. By registering on our website bjok.cam, using our services, or contacting us in any way, you are considered to have read and agreed to this Privacy Policy ("Policy").

This policy applies to all of bjok's services, websites, applications, and related digital platforms. By using our platform, you confirm that you are at least 21 years old and that you are able to understand and accept all the terms of this policy.

2 Information We Collect

bjok collects information from you for various purposes. The main areas of data collection are described below:

2.1 Registration and Identity Verification Information

When creating an account, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• National ID card or passport number (for KYC verification)

2.2 Financial Transaction Information

During deposits or withdrawals, we process payment-related information, including details of transactions carried out via bKash, Nagad, Rocket, or bank transfer. We never store your full mobile banking PIN or bank password.

2.3 Technical and Usage Information

When you visit our platform, we automatically collect certain technical information:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Page visit time and duration
• Cookie and session data
• Referral URL

2.4 Communication Information

If you contact us through our 24/7 live chat support or by email, we retain a record of that conversation. This helps us improve our service quality and provide better support in the future.

3 Purpose of Using Information

bjok uses your information only for the legitimate purposes listed below:

• To complete account creation and identity verification (KYC)
• To process deposits, withdrawals, and transactions
• To provide bonuses, promotions, and VIP rewards
• To detect fraud and ensure platform security
• To comply with applicable laws and regulations in Bangladesh
• To enforce responsible gaming policies
• To provide customer service and technical support
• To improve platform performance and user experience
• To deliver personalised services and relevant offers

We do not sell or rent your personal information to third parties.

4 Information Sharing and Third Parties

bjok never sells your personal information to third parties under any circumstances. However, information may be shared in the following limited situations:

4.1 Service Partners

We work with trusted partners for payment processing, technology services, and security verification. These partners receive only the information necessary to perform their specific services and are required to comply with our privacy standards.

4.2 Legal Obligations

In the case of a court order, government directive, or legal obligation, we may provide the relevant authorities with the necessary information. In such cases, we provide only the minimum information required.

4.3 Fraud Prevention

For the purpose of preventing money laundering, fraud, or other financial crimes, certain information may be shared with relevant security agencies.

5 Cookie Policy

bjok uses cookies to ensure the smooth operation of the website and to improve the user experience. Cookies are small text files stored on your device.

5.1 Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and running the platform's core functions.
• Functional Cookies: Used to remember your language preferences, theme settings, and other personalisation choices.
• Analytics Cookies: Used to understand how users interact with our platform and to improve our services.
• Security Cookies: Used to detect fraudulent activity and protect your account.

You can manage cookies through your browser settings, however disabling certain cookies may prevent some platform functions from working correctly.

6 Data Security Measures

To ensure the security of your information, bjok applies industry-standard technical and organisational measures:

6.1 Technical Security

• SSL/TLS encryption used for all data transfers
• Payment information stored with the highest level of encryption
• Regular security audits and vulnerability testing
• Firewalls and anti-intrusion systems to prevent unauthorised access
• Real-time monitoring for suspicious activity

6.2 Access Controls

Only authorised bjok staff can access your information, and only when required by their job. All staff have signed strict confidentiality agreements.

7 Data Retention Period

bjok retains your personal information for as long as:

• Your account is active and the information is needed to provide services;
• Required to meet legal obligations (generally up to five years after account closure);
• Necessary for the period required for financial transaction records and dispute resolution.

Once the specified period has ended, your information is securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You can find out at any time what information bjok holds about you. To access this information, contact us via live chat or email.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. Corrections will be made after identity verification.

8.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, due to legal obligations, some information must be retained for a specified period.

8.4 Right to Object to Processing

You can object to marketing communications or certain types of data processing. We will take appropriate action based on your request.

9 Privacy of Minors

bjok strictly prohibits providing services to anyone under the age of 21 ("for persons aged 21 and over only"). We do not knowingly collect any personal information from minors. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

10 International Data Transfers

bjok primarily operates in Bangladesh and surrounding regions. For technical services, data may be processed on servers in other countries. In such cases, we ensure that the relevant service providers comply with our privacy standards and applicable international data protection regulations.

11 Policy Changes

bjok reserves the right to amend this privacy policy as needed. If any significant changes are made, we will notify you by email or through a notice on the platform. Continuing to use the platform after changes have been made will be considered as your agreement to the new policy.

The "Last Updated" date at the top of this page always indicates the most recent version. To obtain a previous version, please contact us.

12 Responsible Gaming and Data Protection

bjok takes responsible gaming seriously. By analysing information about your gaming behaviour (bet amounts, deposit frequency, play patterns), we identify potentially problematic gaming patterns and provide support where needed. To learn more about responsible gaming, visit our Responsible Gaming page.

13 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us: